Privacy Policy

ESS Freight LLC

Effective Date: April 21, 2026

Introduction

ESS Freight LLC ("ESS Freight," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes what information we collect, how we use it, and your choices regarding that information.

This policy applies to all interactions with ESS Freight, including our website (essfreight.com), phone calls, text messages (SMS/MMS), email communications, and any services we provide as a freight brokerage.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and mailing address.
• Business Information: Company name, MC/DOT numbers, insurance details, and equipment information for carriers; company name, shipping addresses, and commodity details for shippers.
• Communication Records: Call recordings, text messages, and email correspondence related to shipment coordination and customer support.
• Website Data: IP address, browser type, and usage data collected through standard web analytics.

How We Use Your Information

We use your information to:

• Coordinate freight shipments, including pickup and delivery scheduling.
• Send operational notifications about load status, appointments, and delivery updates via SMS, phone, or email.
• Provide customer support and respond to inquiries.
• Verify carrier credentials, insurance, and safety records.
• Comply with federal and state transportation regulations, including FMCSA requirements.
• Improve our services and internal operations.

SMS/Text Messaging

If you provide your phone number and consent to receive text messages from ESS Freight, we may send you SMS/MMS messages related to:

• Load status updates (pickup, in-transit, delivery confirmations)
• Appointment scheduling and reminders
• Customer support communications
• Operational alerts

Message Frequency: Message frequency varies based on active shipments and operational needs.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed.

Help: Reply HELP to any message for support, or contact us at contact@essfreight.com.

We do not sell, rent, or share your phone number or SMS opt-in information with third parties for marketing purposes. SMS consent and phone numbers collected for messaging purposes will not be shared with any third parties.

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With carriers, shippers, and logistics partners as necessary to fulfill shipment obligations.
• Compliance: With government agencies or regulators when required by law or to comply with FMCSA, DOT, or other transportation regulations.
• Business Tools: With trusted third-party service providers who assist in our operations (e.g., TMS platforms, payment processors, communication tools), subject to confidentiality obligations.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Communication records, including call recordings and text messages, are retained in accordance with applicable federal and state record-keeping requirements.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of certain communications.

To exercise any of these rights, contact us at contact@essfreight.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

ESS Freight LLC

100 Main St, Gainesville, GA 30501

Email: contact@essfreight.com

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